Question 1

Is there a minimum number of mail pieces I have to send?

Accepted Answer

No. Thanks.io has no minimum order requirement on any plan. You can send one piece or one million — the per-piece rate is the same regardless of batch size. This applies to the Free plan and all paid plans.

Question 2

Can I test with just a few pieces before scaling up?

Accepted Answer

Yes, and that is the recommended approach. Start by sending a small batch from the dashboard or API to verify your design, personalization variables, and address data. There are no extra costs for low-volume test sends. You can also use API Testing Mode to submit orders without generating real mail or charges.

Question 3

Are per-piece rates the same regardless of quantity?

Accepted Answer

Per-piece rates are determined by your subscription plan tier (Free, Business, or Professional) — not by the number of pieces in a single order. Upgrading to Business or Professional gives you lower per-piece rates across all sends, regardless of volume.

Question 4

Do I need a subscription to send mail?

Accepted Answer

No subscription is required to start sending. The Free plan ($0/month) lets you send individual pieces at the standard per-piece rate with no monthly commitment. Upgrading to Business or Professional gives you lower rates, API access, QR tracking, campaign automation, and more.

Question 5

Are there setup fees or onboarding costs?

Accepted Answer

No. Thanks.io charges no setup fees, no onboarding fees, no template fees, and no account maintenance fees. You pay only the monthly plan fee (if any) and the per-piece rate for each mailer you send.

What Is the Minimum Order on Thanks.io?

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