Question 1

What is Thanks.io?

Accepted Answer

Thanks.io is a SaaS direct mail automation platform trusted by 5,000+ businesses since 2017. It sends handwritten-style postcards, letters, notecards, gift cards, and MagnaCards through a dashboard, REST API, or integration with CRMs and marketing tools. All pricing includes postage, there are no minimums, and no long-term commitments are required.

Question 2

How do I send mail with Thanks.io?

Accepted Answer

You can send mail three ways: (1) Dashboard — use the Send Mail Wizard or Card Builder to design a piece and upload or select a recipient list; (2) API — make a single POST request to the Thanks.io REST API with the mailer type, design template, and recipient details; (3) Integration — connect Thanks.io to your CRM, Zapier, Make, or n8n and trigger sends from workflow events like a new lead, closed deal, or anniversary.

Question 3

What is 'handwritten-style' mail?

Accepted Answer

Thanks.io uses a proprietary digital handwriting engine — not real pens or human handwriters — to render realistic-looking script onto each physical mail piece. The engine supports multiple handwriting fonts, an AI Fonts mode with natural variation, and a Realism Mode that adds random spacing and occasional crossouts for authenticity. The result looks and feels like a personal, handwritten note but is generated instantly at any scale.

Question 4

Does Thanks.io handle printing and mailing?

Accepted Answer

Yes. Thanks.io is a fully managed service. Once you submit an order, Thanks.io prints, assembles, and mails each piece from its US facility in Texas. You never touch the physical mail. Orders placed before 11am Central are typically processed that same business day.

Question 5

Can Thanks.io send mail automatically?

Accepted Answer

Yes. Thanks.io supports five automated campaign types: Days After Added (drip — send N days after someone joins a list), Birthday/Holiday (mail on the recipient's birthday or a chosen holiday), Neighbor Blast (mail every address within a radius of a given property), and evenFLOW (pace sends at a fixed daily limit with optional looping). Automation is available on Business and Professional plans. You can also trigger sends via CRM workflows or API events.

Question 6

Who uses Thanks.io?

Accepted Answer

Thanks.io is used across real estate, mortgage, insurance, e-commerce, SaaS, marketing agencies, home services, and nonprofits. Common use cases include lead follow-up drip campaigns, abandoned cart recovery postcards, birthday and anniversary mail, just-listed/just-sold neighbor blasts, and customer loyalty gift cards.

How Does Thanks.io Work?

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